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BB Media Web design & Advertising

Hosting Frequently Asked Questions

Data Center

Do you have battery backups?

Our Network Operations Center is backed up and protected by UPS (Uninterruptible Power Supply) systems.

How is my website monitored?

BB Media maintains internal and external monitoring systems for every server in the BB Media Data Center. The servers are checked every 5 minutes via network monitoring software. BB Media monitors uptime as well as individual features and services running on each server. BB Media staff is notified via alarms, email, screen popups, and SMS paging, if a problem occurs.

What about software upgrades?

BB Media announcement groups. If a new bug or security vulnerability is found, BB Media immediately upgrades our systems. BB Media auto-updates the Linux systems every night from security patch websites. As new software is released, including new versions of operating systems, BB Media evaluates the new software. If the software's new version does not have any security issues, or bug problems, the upgrade is implemented.

What are the hardware specs of the servers?

Specifications of all servers are as follows :

DELL DUAL XEON
CPU: 4 Intel Xeon 2.0
RAM: 2 GB
HDD: 2 73GB SCSI

What if the hardware fails?

BB Media works in cooperation wit ev1.com to prevent failures. Hardware failures are uncommon, but they do happen, and are a part of the hosting business. ev1.com repairs all failed hardware promptly, to minimize any downtime caused by such.

What if the server my website is on gets hacked or attacked?

Individually hacked websites are rare. If such occurs, usually they are a target for a reason; hate sites, pirated software, etc... BB Media does not host such websites. If such materal is found on a BB Media server, it is deleted immediately and the user's account cancelled. Usually the target is the whole server itself. Hackers usually go after a server just to say that "they did", or to use the server to bounce off of to hack something more important. Rarely are any users' files on the server damaged, erased, or modified. For this reason, once a hacker is detected, a server can usually be cleaned up and the hacker locked back out within a matter of hours. At that time the server is restored to full security levels, as if the hack has never occurred. Most hackers get into a system thru valid user accounts. We recommend you use complicated passwords for your account. BB Media strictly reviews all orders for new clients, to make sure they are legitimate. Unfortunately, some fake orders do get thru the system, and that is one way a hacker can gain initial access. BB Media runs security checks on the servers daily, so even if a hacker does get in, they are found and dealt with quickly. Most hackers are not malicious, they are just playing or testing their abilities. If an individual attacks the whole BB Media Data Center, measures are in place to cut off such floods and attacks automatically at the backbone level and the router level. BB Media also uses firewall technology to fend off most common methods of flooding and attacks to the network.

What is the uptime?

BB Media strives to maintain a 99.5% network and server uptime service level. This uptime percentage is a monthly figure, and does not include any scheduled hardware/software upgrades, nor "Acts of God". Our definition of "Act of God" includes; fire, flood, tornado, earthquake, telco fiber issues , backbone peering point issues , hard drive failure (faulty hardware is rare, but cannot be predicted nor avoided), as well as network floods, hacks, and attacks. If BB Media fails to meet it's 99.5% uptime guarantee, and it is not due to one of the above reasons, partial downtime credits will be made available to each client, upon request, on a case by case basis. BB Media does not credit a full year's service if we only have 99.4% uptime. This would not be financially healthy for BB Media , and in turn would only negatively affect the service level BB Media provides to you. "Partial refunds for partial downtime" is our standard policy.

What kind of security does the BB Media Data Center have?

Please read : Data Center section on our web site.

Domain Hosting, Registrations & Transfers

Can I host more than one domain name per account?

No. You can only use Forward to manage more than one domain per account.

Do you support International domain names and clients?

BB Media can host all international domains on its servers. BB Media can accept foreign clientele, just please be advised that all correspondance must be conducted in English. The client is responsible for handling the registration process of foreign domain name(s). This must be pointed to nameservers on the BB Media network as assigned. BB Media cannot handle the foreign domain registration process for you, due to the fact that we do not speak all of the potential foreign languages that may be involved. BB Media will assist you however, with any technical information need to accomplish this.

How do I transfer my domain name?

BB Media will attempt to file the necessary electronic forms for your domain name transfer with InterNIC. If BB Media is unable to file such with your specific domain name registrar, BB Media will send you instructions on how to do such yourself, including all necessary technical details. Clients may opt to not have BB Media handle the domain name transfer, or to delay doing such, as an option on the web hosting order form required for signup.

What are the name servers that I need to redirect my domin name to?

If you have your domain name registered by another domain name registrar , please use the following Name Servers to asign your domain name to your new hosting account.

Name Servers:

ns1.itahost.com / IP:216.12.200.84
ns2.itahost.com / IP:216.12.201.175

Please note that some domain name registrars might want you to provide only the alphabetical or numerical name servers' addresses and some might want you to provide both.

JSP/Servlets

How do I enable the JSP/Servlet support for my domain?

JSP is activated separately for each domain or subdomain via a request through your control panel's ticketing system.

I've made some modifications to my JSP/Servlet web application. How do I apply them?

The reloading of JSPs is enabled and the check interval is 5 minutes. No automatic checks for web.xml and class or jar modifications are performed. If You need an application to be reloaded or new application to be deployed You should post a trouble ticket with the necessary information. E.g. :

"Please reload this web-app: test.domain.com/test-app"
or
"Please deploy this web-app: test.domain.com/test-app"
or
"Please deploy this war file: test.domain.com/test-app.war"

My servlet mappings are not recognized ?!

By default only the JSP pages are mapped to Tomcat. If You have any servlet mappings, please post a trouble ticket with the subdomain name and the relevant path and we will add them for You. E.g. let's say a web application that is installed at context "test-app" has the following servlet mapping:

hello
/servlet/*

You should post a trouble ticket that looks s.t. like the following:
"Please add this servlet mapping for me: mysub.mydomain.com/test-app/servlet/*"
Additionally the "invoker" servlet is disabled. Here is why.

Where do I place my JSP files ? What about the servlets/classes, JARs and WARs?

Tomcat's "appBase" matches Apache's "DocumentRoot". This means that if You've pointed the subdomain "test.yourdomain.com" to the "test" folder in your home directory, this "test" folder will be both "appBase" and "DocumentRoot". Respectively, for your top domain, the "appBase" is the "web-root" folder in your home.

The JSP files might be placed anywhere under your "appBase".
WAR files should be placed directly in the "appBase".

JSP changes should be picked up automatically after at most 5 minutes.
You should request WAR (re)deployment if You've just uploaded/modifed a WAR file.

Servlets, classes and JARs should go to the appropriate subdirs of WEB-INF. E.g. :

web-root/WEB-INF/classes
web-root/WEB-INF/lib

Any directory under the "appBase" which contains a WEB-INF folder is deployed at separate context. E.g. if this folder exists:

web-root/test/WEB-INF

The context "test" will be created and it could have it's own libs and classes.

Do not forget to request application/context reload if You make changes to the classes or the libraries.

Why is index.jsp not recognized as a "DirectoryIndex" page?

Currently, it's impossible to use the index.jsp in the apache's DirectoryIndex directive. Here are some suggestions how to get around the problem if You need an index.jsp as a starup page:

In .htaccess file You can write:

RedirectMatch (.*)/$ /index.jsp

This will redirect requests for the directory the .htaccess is placed in, as well as any subdirs, to the index.jsp in that coresponding dir. Here's an example:

http://sub.domain.com/ -> http://sub.domain.com/index.jsp
http://sub.domain.com/dir/dir2 -> http://sub.domain.com/dir/dir2/index.jsp

If You do not need recursion when redirecting to the index.jsp You can place this in an .htaccess file in the relevant directory:

RedirectMatch ^/$ /index.jsp
Ofcourse mod_rewrite could also be used, and additional checks could be done to check if the index.jsp actually exists before redirecting to it.

Payments & Costs

Are there any hidden costs?

No. All costs are stated plainly on our website. We do not hide fees in fineprint, or in our terms of service pages. The only costs that are commonly found to occur beyond your expected flat monthly rates per service, are those due to increased disk space or bandwidth usage. Pricing for such is plainly stated on our website.

How am I billed?

BB Media invoices you via email. BB Media accepts Visa, Mastercard, Delta, Bank Wire Transfers, Western Union, Payments through PayPal and Cash.

How is extra bandwidth billed?

BB Media maintains software on every server and on the switches to monitor individual website usage and server-wide usage. Extra Bandwidth is billed per Gigabyte (GB) over your monthly allocation, rounded up to the nearest Gigabyte.

Is there a trial period or money-back guarantee?

BB Media offers a full 14 day money back guarantee. No questions asked. If you are not happy for any reason, cancel your BB Media service within 14 days of signup and your full costs for web hosting will be refunded although if you have registered a domain name with us a - $ 5 charge for the domain will occur due to registrar's policy. The only exception to a refund, is if you violate BB Media Terms of Use. Violations of the Terms of Use usually are due to spamming, hacking, and illegal content.

What are the setup fees and monthly costs involved?

BB Media charges has no setup fee. BB Media only has one package and one price. The monthly cost of service is $ 5, but service is pre-paid for one year in advance period. The exact amount is $ 60 per year for Web Hosting package and $ 65 per year for Web Hosting package and a domain namer registered with us.

Service & Account

Can I have adult content on my website?

BB Media does not host adult sites on the same servers as normal hosting sites. BB Media has a seperate division set up for adult material. Visit our adult hosting section for more information.

Do you allow shell with SSH access?

Unfortunatelly we don't, for security reasons. However You could install a PHP shell.

Does my website get a Control Panel?

Yes. Every BB Media web hosting package comes with a web browser based control panel. The control panel includes many features including; email configurations, mailing lists, pre-installed CGI scripts, databases, and much, much, more...

Does my website have their own IP number or is it shared?

IP on BB Media is shared between customers. If you request additional IP address, this can be obtained for an extra payment via our virtual terminal. For more information or to request additional IP addresses please write to the sales team.

How fast are websites set up?

BB Media strives for a setup time of no more than 5 min after payment has been confirmed.

I can't access my webmail even if my account has been set up. Why is that?

To access your webmail you need to check if the following parameters are correct when attmepting to log in.

- Access your webmail through : http://www.yourdomainname.com/webmail/
- Username should be the whole email address or : example@yourdomainname.com
- Password is spelled correctly (password is case sensitive)

I can't upload a large file? Why is that?

Control Panel uploads (via www) have a limit of 2 MB per file. If you would like to upload larger files you will have to use FTP (File Transfer Protocol).

Is there any other way to access my site until the Name Servers are redirected?

You can't view your site on a different address or via IP until your Name Servers have been updated. You can only upload files via your control panel.

Is your PHP Service in "Safe Mode"?

The "Safe Mode" is disabled, but on request can be enabled for your account only.

May I have some examples of some sites hosted by you?

BB Media does not make customers web sites available to the public. Although test pages are set up for you to check. Please write to sales team to obtain such web sites.

May I view your Terms Of Service?

BB Media terms of use , including policy and service guidelines, are available online on our web site.

What happens if I decide to leave BB Media

You are free to leave at any time. Your BB Media services are on a year to year basis, without any required contract. Although payments and activation of service that has already occured will end in no refunds, unless it is within the 14 days money back guarantee period, which is counted from the day of activation of the service.

What if my site breaks your "acceptable usage policy" rules?

Users' sites may be suspended for violations of policy, or if extreme, or second time offenders, sites may be cancelled. Each occurance is dealt with on a case by case basis, and we try to work things out with every client. Notifications will be sent, if BB Media takes any action on your account.

What is included in my website package?

Please read web hosting section on our web site.

Support

How much assistance do you provide for my website?

BB Media will assist you with all support for services provided directly thru BB Media . We will help you with basic settings for your email software and FTP client, as well as assist you with using the web browser control panel. BB Media is not responsible for teaching you how to use another company's products. Example: We will assist you with the settings for using BB Media , but we will not teach you how to actually use the product itself. You need to contact the software maker in such a situation, who provides tech support for how to use their product. BB Media cannot even attempt to support all the thousands of software products on the market. BB Media will attempt to provide some tech support for the most popular programs our clients use. BB Media is not responsible for assisting with your own programs and cgi scripts. If you choose to install your own programs and CGI scripts on your site, you are responsible fully for installing them. BB Media will provide support for any program or CGI script that we provide pre-installed with your web hosting package. BB Media is not responsible for designing, nor developing, your website, including HTML and/or images. BB Media will attempt to give a quick look at your design/development problem, and offer a suggestion if it is a small issue. Anything complicated relating to design/development is not the responsibility of BB Media.

What type of support do you offer? Average Response Time?

BB Media offers support to our resellers and customers 24/7/365 via web based ticket system and email.

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